Retail AI Assistant

The Challenge

A growing e-commerce retailer was overwhelmed by customer support requests, with response times increasing and customer satisfaction declining. The support team was spending most of their time on repetitive questions about order status, product information, and return policies.

Our Solution

We developed an intelligent AI assistant powered by LLMs that could understand and respond to customer queries in natural language. The system was integrated with the company's product database, order management system, and knowledge base to provide accurate, contextual responses.

The assistant handles everything from product recommendations to order tracking, while seamlessly escalating complex issues to human agents with full context.

Results

• 80% of customer queries resolved automatically without human intervention
• Average response time reduced from 4 hours to under 30 seconds
• Customer satisfaction scores increased by 35%
• Support team freed to focus on complex, high-value interactions