Customer Sentiment Analysis

The Challenge

A consumer brand needed to monitor customer sentiment across multiple channels but lacked real-time insights and actionable intelligence.

Our Solution

We created a sentiment analysis pipeline that processes social media, reviews, and support tickets in real-time, identifying trends and alerting teams to issues.

Results

• ✓Real-time sentiment tracking across 10+ channels
• ✓Issue detection and escalation within minutes
• ✓Sentiment trends dashboard for executive team
• ✓Proactive response reduced negative sentiment by 40%